Customer Experiance Administrator (Part Time)

Customer Experience Administrator

14.50 hours per week.

2 Days per week Thursday & Friday

Contract until 31st July 2026

£25505.30 Pro Rata: £9929.35

About Us…

We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.

We have a vision of ‘prosperous people and places’ and we as an organisation understand the importance of looking after our employees. Our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

About you…

The successful candidate will :

• 5 GCSEs or equivalent including passes in Maths and English.
• Ability to engage both workforce and customers.
• Professional phone manner
• Excellent record keeping skills.
• Resilient and able to deal with conflict and challenging situations in a calm and professional manner.
• Working under pressure in a busy office environment.

 

What you’ll be responsible for…

• Ensuring tenants are contacted prior to appointments.
• Rebooking appointments if tenants need to reschedule.
• Updating data base with all correspondence.

 

Benefits...

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

• A generous 30-day annual leave entitlement.
• Local Government Defined Pension scheme.
• Healthshield cash back plan for you and your family.
• Flexible working.
• Learning and development programme where we invest in your personal development.
• Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.

 

How to apply...

If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience, and knowledge we’re looking for. Further information is available at:

• Trivallis Website

The closing date for receipt of applications is 11 March 2026

If you would like to find out more about this role, please contact Karen Boyland Customer Experience Manager karen.boyland@trivallis.co.uk

Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.

Thank you for your cooperation and understanding.