Money Advice Officer

Money Advice Officer

Part time (24 hours per week)

Fixed term until March 2027

£23,344

Flexible/Hybrid working

Are you passionate about making a real difference in your community while growing your career?

If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.

The Role

As a Money Advice Officer, you will play a vital role in supporting our tenants through challenging financial circumstances. You will provide high-quality information, advice, guidance and practical support across welfare benefits, energy and utilities, and wider welfare reform, helping to mitigate the impacts of the cost-of-living crisis. Working as part of a dedicated Money Advice team within Customer Advice and Income Collection, you will empower customers to build financial resilience, maximise their income, manage priority debts and sustain their tenancies. This is a rewarding opportunity to make a meaningful difference to people’s lives and the communities we serve.

You will bring a strong understanding of the welfare benefits system, with the ability to provide holistic, customer-focused advice. You will communicate confidently and compassionately, particularly with customers experiencing financial difficulty.

You will be motivated, flexible and committed, thriving both as part of a team and when working independently in managing your own caseload to meet tight deadlines. You’ll be passionate about making a difference, willing to go the extra mile for tenants, and comfortable working collaboratively with colleagues and external partners.

You will hold a full UK driving licence with access to a vehicle for business use and be willing to undertake an Enhanced DBS check.

About You

We're looking for a highly organised and adaptable individual with strong numeracy and literacy skills.

A keen eye for detail and the ability to follow and monitor processes effectively are essential.

The ideal candidate will have experience engaging with both customers and the workforce, demonstrating excellent communication and time management skills.

Proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel, is important. You should be comfortable handling a variety of operational enquiries efficiently while managing multiple tasks simultaneously.

A flexible and proactive approach to work is key, along with a professional, polite, and friendly telephone manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you.

Why Join Trivallis?

We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from:

• A generous 30-day annual leave entitlement
• Generous Local Government Pension scheme
• Flexible/Hybrid working, with three days in the office and two days at home
• Cash back plan for you and your family
• Active Wellbeing support groups across the business
• Learning and development programme where we invest in your personal development
• Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis

We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you.

The successful candidate will be subject to a DBS check. 

How To Apply

Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by midnight on Wednesday 29 April 2026. We’re looking forward to welcoming you to our team! 

Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us.  

  

The closing date for receipt of applications is midnight, Wednesday 29 April 2026.

Interviews are scheduled for Wednesday 06 May 2026

Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.

We want all candidates to feel they can perform at their best when applying for a role at Trivallis. If there are any adjustments you’d like us to make to help you get the most out of the experience please let our People Services team know on People.services@trivallis.co.uk.

We are proud to be a Disability Confident employer, which means we are committed to ensuring fair opportunities for disabled people and providing a supportive workplace.  We guarantee an interview to all disabled applicants who meet the minimum required criteria for the role.

We are an equal opportunity employer and value applications from people of all backgrounds, abilities, and experiences.

If you would like to find out more about this role, please contact, Vikki Baltzars, Money Advice Team Manager on 01443 494478 or 07899683611. Alternatively, you can email Vikki.Baltzars@trivallis.co.uk