Community Housing Officer (FTC)

Community Housing Officer

Full time

Permanent

£39,486.13

Flexible/Hybrid working

Are you passionate about making a real difference in your community? Do you believe in building lasting relationships and empowering others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. At Trivallis, our “Team around the tenant” model is transforming how we support our communities. As a Community Housing Officer, you'll be at the heart of this exciting journey, ensuring our services are built around people, not processes.

Team around the tenant

At Trivallis, we’re committed to making each tenant feel supported by a team that works seamlessly together. With our “Team around the Ttenant” approach, everyone involved in supporting our tenants—housing officers, support staff, and more—works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and takes action as one. It’s a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered.

The Role

As a Community Housing Officer, you'll manage a patch of tenancies and build lasting relationships with tenants and communities to help them thrive. You'll act as a key worker who listens, supports, and advocates for tenants. Addressing issues like anti-social behaviour and housing matters with an inclusive approach, you'll coordinate services to provide seamless support. You'll connect tenants with local groups and services, maintain well-kept estates, and make effective decisions to ensure the safety and wellbeing of tenants and colleagues.

About You

We're looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships; with a relevant qualification (CIH Level 4) or equivalent experience in tenancy sustainment with a detailed understanding of housing legislation and best practices. Please note a valid driving licence and access to a vehicle is required.

Why Join Trivallis?

We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from:

• A generous 30-day annual leave entitlement
• Generous Local Government Pension scheme
• Flexible/Hybrid working, with three days in the office and two days at home
• Cash back plan for you and your family
• Active Wellbeing support groups across the business
• Learning and development programme where we invest in your personal development
• Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis

We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you.

The successful candidate will be subject to a DBS check. 

How To Apply

Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by Wednesday 27th May 2026. We’re looking forward to welcoming you to our team! 

Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us.  

  

The closing date for receipt of applications is Wednesday 27th May 2026

Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.

We want all candidates to feel they can perform at their best when applying for a role at Trivallis. If there are any adjustments you’d like us to make to help you get the most out of the experience please let our People Services team know on People.services@trivallis.co.uk.

We’re proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way.

If you would like to find out more about this role, please contact:

Cath King 07458 086535 / Catherine.King@trivallis.co.uk,

Nicola Smith 07787336167 / Nicola.Smith@trivallis.co.uk

Stacey Tipler 07768 641352 / Stacey.Tipler@trivallis.co.uk